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Purchasing Related Issues
Q:How to buy?
A :
  • Please select the product which you want to buy from the products page of our official website and choose the shipping method to check out.
  • Process: Join (login) as a member
    => select the product you want to buy
    => click on the shopping cart
    => confirm the product and quantity
    => enter the bonus points or discount coupon for cash
    => select the payment method
    => complete

   Mainland Hong Kong and Macau purchase process:
  • Join (Login) Member
  • Enter the mainland Hong Kong and Macau shopping webpage
  • Choose the item to buy
  • Confirm product and quantity
  • Fill in the receiving information in order
  • Enter bonus points or discount coupons for cash
  • Choose UnionPay/Credit card to checkout
  • Carry out
  • Full consumption in the whole museum, including direct mail
Q:Which material is used for the mask?
A: Customized facial masks are all made of top-notch bio-fiber mask cloth, which can absorb full of essence, and also allows the essence to penetrate deep into the skin. It is also the best mask cloth currently in conformity.

Q: How long does it take to customize?
A: The mask takes about two weeks to make. If you buy a star product, you can send it out immediately for you to enjoy immediately.
Q: Will different prices affect the choice of ingredients?
A: We divide custom masks into three levels, and the upper limit of the number of ingredients that can be selected for each level is different.
Q: How to choose the ingredients?
A: You can select the ingredients according to your preference.
Q: Where are the beauty products produced?
A: The products are all manufactured in Taiwan, and have passed the most stringent international ISO certification and SGS international inspections, which is strictly controlled for you.
Q: Can I return or exchange the goods?
  • In accordance with the provisions of the Consumer Protection Law, consumers enjoy the 7-day appreciation period (including holidays) when the product arrives. If the product is opened, used, and loses its resale value due to lack of integrity, it cannot be refunded Exchange
  • Please send the goods back within 7 days after receiving the goods
  • Customized products cannot be returned or exchanged. Please purchase before ordering
Q: What currency is the commodity denominated? Why are the prices higher in mainland China, Hong Kong, and Macau?
A: It is priced in TWD. 
International freight costs is included for the mainland China, Hong Kong, Macau and other places outside Taiwan.
Q: What is the guarantee for purchasing goods?
A: In terms of quality, in addition to adopting the most stringent international standards for certification and inspection, we also insure product liability insurance.
Q:How to handle return and exchange?
  • Please contact the company customer service first
  • Must apply within 7 days after the order is delivered
  • The content of the returned product must include the completeness of all purchased products (including gifts, accessories, packaging, accompanying documents or information), and some product returns are not accepted
  • You must bear the return shipping fee and postage yourself



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